NeuroChess
Support
Help for the NeuroChess mobile app (iPhone, iPad and Android)
Contact: email hi@neurochess.com. Please include your device model, the app version (shown in your device's app settings) and what you were doing when the problem happened.
Purchases
All purchases are one-time unlocks. There are no subscriptions. Every purchase also removes ads.
- I bought something but it is still locked. Open the app, go to Store and tap Restore Purchases at the bottom of the screen. Make sure you are signed in to the same Apple ID or Google account you bought with.
- New phone or reinstall. Purchases are tied to your Apple ID or Google account, not to the device. Use Restore Purchases after installing.
- A puzzle expansion did not download. Your purchase is safe. Open Store and tap Download on the expansion to try again. A Wi-Fi connection is recommended.
- I bought the earlier paid NeuroChess app on the App Store. Install the current version with the same Apple ID. N-Back levels 2 to 9 and ad removal unlock automatically; if they do not, tap Restore Purchases.
- Refunds. Payments are handled by Apple and Google, so refunds are requested from them: reportaproblem.apple.com for the App Store, or your order history in Google Play.
Ranks and ratings
- How do I earn a rank? In N-Back, Sequences and Combos, finish a game of 20 minutes or longer with at least 80% accuracy. Ghost must be off (N-Back, Combos) and Confound must be off (Sequences). In N-Back and Combos the match frequency setting must be between 40% and 60%.
- Puzzles and Deep use a rating instead of ranks. It goes up when you solve a puzzle on the first attempt and down when you miss or give up.
- The in-app Tutorials screen explains each mode step by step.
Your data
The app has no account and no sign-in. Scores, ranks, ratings and settings are stored only on your device. Uninstalling the app deletes them; they cannot be recovered afterwards, and we cannot see or delete them for you because we never receive them. Purchases are kept by Apple or Google and can be restored. See the Privacy Policy for details.
Something is not working
- Close the app completely and open it again.
- Check that you have the latest version from the App Store or Google Play.
- If the problem remains, email hi@neurochess.com. We read every message.